Certificate FAQ /Ask a Question
Please take a moment to read through our FAQ.
Each Certificate program also has specific details published for your review.
1/ How reliable are the Hotel Premium Certificates?
We carefully screened our "Sellers of Travel" with the Better Business Bureau & the Chamber of Commerce before we became a licensed Certificate Distributor in Canada and the U.S. A satisfactory rating was reported with a "Reliability Seal of Approval" for service of BBBOnLine. Our business is customer satisfaction. Without being fully committed to our product and certificate fulfillment, our rating would be affected and our ability to market certificates would be significantly reduced. Our results and findings were quite favorable.*****************
2/ How are hotels, cruiselines and airlines able to offer these big savings?
Probably the most common question we are asked. The answer is actually quite simple.
Hotels, Cruise Ship Companies, Airlines, Casinos and Travel companies and other establishments contract with our team in order to provide these exciting saving benefits to our clients. They offer these saving benefits as an incentive to get people to use their services and show what they have to offer. This builds brand loyalty.
For example; hotels and cruise companies rarely experience full occupancy except during conventions, major holidays and weekends, so they are willing to offer significant savings because although they have lost the price of the room regardless, they can still let quests stay for about half the cost in the hopes that they will stay longer, play golf, eat in their restaurants, spend money at their in-house shops and casinos, and take advantage of their amenities (spa, room service, etc. and when quests leave, they hope that they’ll come back to stay with them in the future and maybe even tell a few friends about the great time they had. They can also combine lodging and attractions, entertainment, restaurant discounts and golf discounts. The same principle applies to Air Flight.3/ What size are the Certificates and when do they expire?
The certificates are a standard 8 1/2" by 11" size paper and they must be redeemed within 30 days of the date issued. The end user has one year to use the Certificate.4/ Are we as Certificate holders required to attend any timeshare sales presentation to receive the vacation offers?
No to both! No Certificate holder is required to attend any timeshare presentation! Airfare can be arranged via any travel agency you decide to book with. The hotel directory guide allows you make hotel accommodations and flight arrangements separately on your own. Many Certificate holders will choose to drive to their vacation destination.
5/ How long is my Certificate good for?
You can use your Certificate within one year from the day of issue of your Certificate. Certificate holders must be at least 18 years of age or older. Certificate holders may receive another Certificate through the same participating business under their current promotional program, unless the business has discontinued its promotion.
6/ May I sell my Certificate?
No, selling your Certificate is strictly prohibited by our providers.
The Certificate will be revoked if transferred to another person or company.
7/ Do the individual vacations have a cash value?
No. Although the Certificates have much value to the end user, they are used by businesses for promotional purposes only and have no cash value. They cannot be exchanged for cash or promoted to consumers as a retail vacation, and cannot be reproduced in whole or part.
8/ Are the vacations genuine?
Absolutely genuine. Businesses in almost every industry have been have been using our vacation Certificate concepts for 25 years. Nearly all hotels, resorts, golf courses etc. have vacancies on an ongoing basis. They find that participating in Vacation programs is a viable form of advertising to bring in guests who obviously then spend money in their restaurants, bars, shops, etc. Today many savvy travelers use promotional packages such as this for their vacations, saving thousands of dollars each year.
9/ How far in advance must reservations be made?
Plan ahead as one would for any major vacation, selecting several preferred time periods. Through your Membership, you will have access to “shorter notice” trips, based on availability, at huge discounts for golf, vacations and condos here at home and internationally.
10/ Are there any restrictions on when travel can take place?
Generally speaking, the vacation packages will not be available during the heaviest peak seasons and during the major holidays. Some providers may ask travelers to submit three choices as to when travel will take place. With so many destinations, members should be able to travel almost anytime they wish. Remember, your Membership Directories have been designed for you to call or arrange your own reservations... thereby getting a better rate.
Many travel companies will pay a commission to the booking agent and also charge you for doing what you can do yourself, often faster and more efficiently directly via your Membership programs from the convenience of home or office.
11/ Can the individual vacations be resold?
No. These are promotional vacation Certificates and are not to be individually re-sold. The vacations may be donated to nonprofit organizations or school raffles. The individual vacations programs may also be used to recognize the best employees or reward customers or to help increase sales on small or big-ticket items ... but they many not be sold.
12/ What are the booking procedures?
Follow the easy reservation instructions on each certificate as they vary from each different Certificate program.
13/ What types of hotels are offered?
Vacation Certificates offer accommodations with quality hotels that range from 2-3 stars and are in the same class of hotels like Hyatt, Westin, Radisson, Holiday Inn, Best Western, Quality Inn, Marriott, Wyndham and Sheraton. The hotels are booked in and around the main tourist areas of the destination. The offer is based on availability, so the hotel the person receives depends upon which hotel is available for the travel dates chosen.
To view the terms of the Certificates click here See list of hotels